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Coronavirus FAQs - For Our Clients

Monday 23rd March 2020

Tailored Entertainment - we're here to help!

Many of you have been in contact regarding your 2020 events and we appreciate the current situation and uncertainty is likely to be causing some anxiety so we wanted to get some information out to help you with planning. We've answered some of the questions we've been asked below and are here to help if you'd like to chat further. Email: events@tailored-entertainment.com / Phone: 0800 564 2240.

Our event is going ahead as planned - is the act still happy to perform?

Every time we update this blog the answer to this seems to change - things have moved so fast in the last seven days. Given the recent announcements most venues are now closed so most events are now off for the foreseeable future. If your venue can still accommodate your wedding or event and you would like to proceed please let us know so we can check with your act. 

Our acts now quite rightly feel they should be following government guidance and have a social responsibility to not be attending social gatherings. They are very happy to accommodate rescheduled bookings and would prefer their clients to take that route all the time the government are recommending social distancing. 

It seems no-one knows how long the social distancing measures will need to be in place but if you have a summer event and would like to give it a little time before deciding whether to postpone, that is absolutely fine - it could be we're back to events taking place then. And if not, we will still be able to accommodate rescheduling.

I am considering rescheduling my event - am I able to change the date we have booked with the act?

This is starting to look like the best scenario for all given the government advice and increasing restrictions (certainly for events in March, April and May) and we will do all we can to accommodate rescheduling dates. If you are considering postponing your event please contact us at the earliest opportunity so we can notify your act and look at alternative dates. Our musicians are all self-employed and this is likely to be a difficult period for them, but we know they'll want to help as much as us and it's safe to assume all acts will accommodate the rescheduled date as long as they're available. We'd very much appreciate it if you could check the act's availability with us before confirming your new date.

The payment terms for rescheduled dates will be 50% of the balance on the current due date and the remaining 50% of the balance no later than 7 days before the new event date.

We're referring our musicians to the Musicians Union for guidance and support, one thing their website mentions is "if your engager is adequately insured, there is a much greater chance of you receiving payment should your work be cancelled due to COVID-19 concerns." With that in mind, if you have insurance that pays out due to the date change and provides you with funds to pay a cancellation fee, that will make a huge difference to the musicians - the majority of whom make a living from performing.

What are your cancellation terms?

You are able to view our full booking terms here.

Cancellation is covered in clause 7.

What happens if my event is at a time when the government and/or local authority have stopped social gatherings?

If your event falls in the 'lockdown' period the Force Majeure clause applies and no party will be liable for any failure to fulfil its obligations. We will be happy to transfer the deposit you have paid to a new date of your choosing. We'd really very much appreciate you choosing a date that works for the act you originally booked - if you would like to check a date, please let us know and we'll do our best to get an immediate response for you.

Is there any other help or guidance you can provide?

We're following the government's advice and announcements and with bars having to close it is most likely venues will not be able to host events. When the restrictions are lifted our acts will of course be happy to come and perform for you. We absolutely appreciate that this is a very tough time for all, certainly if your wedding is booked in the coming weeks, but we do think that postponing could be the best option if your event is due to take place in the near future (maybe in the next 12 weeks - it is difficult to know how long increased social distancing measures will be in place, one thing to note is that it's not essential that you act now if your wedding is in May or beyond as we will still be able to accommodate rescheduled dates nearer the time). Ultimately the decision on whether to proceed with a booking falls on our clients and acts, and we will be here to support you all no matter what. 

We've seen Guides For Brides have published a coronavirus blog and this maybe worth reading and following for updates if you have an upcoming wedding: Guides For Brides Coronavirus Updates

We'd also recommend you stay in close contact with your venue - they will be very much aware of any restrictions to events taking place and will obviously be key if you do have to reschedule.

We're here to help however and whenever we can so please do get in touch if you have any questions or would like to discuss your event. Email: events@tailored-entertainment.com / Phone: 0800 564 2240.

Take good care of yourselves and we very much look forward to delivering you a completely unforgettable entertainment experience when it comes to your big day!

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