Coronavirus FAQs - Advice for our Clients
We understand that Covid-19 is still a consideration when it comes to wedding and party planning, so we wanted to offer a little bit of guidance to help with your planning. We've worked with a lot of clients during the pandemic and appreciate a lot of you have similar thoughts and concerns, so we’ve done our best to answer a handful of your most frequently asked questions.
The good news is, we're very much back to normal when it comes to weddings and parties and there is nothing to suggest that will change. But we’re committed to remaining flexible and proactive for our clients. Our dedicated team is here to support and guide you through the planning process. If your query hasn’t been answered below, please get in touch:
Email: events@tailored-entertainment.com / Phone: 0800 564 2240.
Transferring Your Booking
If I book a band now but then have to change the date of my wedding will I be able to transfer the booking to a new date?
Absolutely, if Covid restrictions prevent your wedding or event from going ahead as planned and you'd prefer to move to a new date we will be very happy to accommodate.
Rescheduling Due To Coronavirus
I have a band booked and am considering rescheduling my event - am I able to change the date we have booked with the act?
Yes - our goal in this situation is to find a solution that works for all parties.
If Covid-19 directly causes you to postpone your date, our acts will accommodate a date move and we will transfer your full deposit to the new date. If you do need to move your event date, please check the act's availability before confirming the new date.
Provisionally Booking Entertainment
Can I hold a date with the act while I finalise the booking with the venue and other suppliers?
We can certainly note your keen interest in a new date while you finalise the booking with your venue. We are not able to hold the date indefinitely and it is vital you contact us as soon as you've settled on a new date so we can secure the date with the act. We'd welcome you double-checking act availability with us whenever you need to.
IMPORTANT NOTE: The date is not secured until we've had verbal/written confirmation and have re-contracted the booking with you (the contract will need to be signed within 7 days of issue). If you would like to confirm a date please let us know at the very earliest opportunity.
If the act you originally chose is unavailable for your new date, we do have a brilliant roster of professional wedding bands and we're sure we'll be able to supply an alternative that works for you.
A Backup Date
Can I book a back-up date with you in case my event this year can’t go ahead?
We can note your interest in a date but we are unable to secure a date with a specific act unless the booking is made on our standard booking terms. Our goal is to find a way forward that works for both acts and clients and whilst our artists passionately want to help clients impacted by coronavirus, they simply cannot afford to block dates out in the diary that they may end up not being paid for.
One thing we'd like to highlight again is that we have a brilliant roster of acts that we exclusively represent and if you decide to move to a date on which your original choice isn't available, we will have excellent alternatives.
Cancellation Terms
What are your cancellation terms when hiring a live band
You are able to view our full booking terms here.
Cancellation is covered in clause 7.
Cancelling Your Booking Due To COVID-19
What happens if I cancel my event due to Covid-19 restrictions?
If Covid-19 restrictions are introduced and they cause you to cancel your event, the Force Majeure clause applies and no party will be liable for any failure to fulfill its obligations. Please note that the booking deposit is forfeited in this scenario as costs have been incurred that cannot be recovered elsewhere, we will though be happy to transfer the deposit amount you have paid to a new date or booking of your choosing. We'd really very much appreciate you choosing a date that works for the act you originally booked - if you would like to check a date, please let us know and we'll do our best to get an immediate response for you.
