Coronavirus FAQs - For Our Clients

Wednesday 23rd September 2020

Many of you have been in contact regarding the impact of coronavirus on your upcoming events so we wanted to get some information out to help you with planning. We've answered some of the questions we've been asked below and are here to help if you'd like to chat further. Email: events@tailored-entertainment.com / Phone: 0800 564 2240.

If I book a band now but then have to change the date of my wedding will I be able to transfer the booking to a new date? 

Absolutely, if Covid restrictions prevent your wedding or event from going ahead as planned and you'd prefer to move to a new date we will be very happy to accommodate.

Our upcoming event is going ahead - is the act still happy to perform?

If your event is able to take place at a covid secure venue then we're sure our acts will be delighted to come and perform for you :) Please get in touch and we can discuss further and make a plan with your act (it may be that your act can tailor the performance to suit your event - this could be to provide a more acoustic or live lounge style performance for example).

I have a band booked and am considering rescheduling my event - am I able to change the date we have booked with the act?

Yes - our goal in this situation is to find a solution that works for all parties.

With restrictions on weddings and events still in place we do understand that many of you will prefer to move your date to a time when you will be able to dance and celebrate with a full guest list. If your event is due to take place in the next six months (Sept 2020 - March 2021) and you would prefer to postpone, please do get in touch and we'll be happy to help.

If your event is April 2021 onwards, we'd prefer you to wait a little longer before looking to postpone. It was reassuring to hear Boris Johnson and Sir Patrick Vallance talk positively about the prospects of being in a better place by spring - with a widely available vaccine and/or mass testing that would allow large gatherings and events to take place again. But if you do decide to postpone your summer 2021 date now then we will of course work with you and the act to find a solution that works for all parties. 

We'd really appreciate it if you could check the act's availability with us before confirming your new date with your venue.

Can I hold a date with the act while I finalise the booking with the venue and other suppliers?

We can certainly note your keen interest in a new date while you finalise the booking with your venue. We are not able to hold the date indefinitely and it is vital you contact us as soon as you've settled on a new date so we can secure the date with the act. We'd welcome you double checking act availability with us whenever you need to.

IMPORTANT NOTE: The date is not secured until we've had verbal/written confirmation and have re-contracted the booking with you (the contract will need to be signed within 7 days of issue). If you would like to confirm a date please let us know at the very earliest opportunity. We are rescheduling a whole year of bookings and also have new bookings coming in for 2021/2022 so dates are filling fast and act availability is changing on a regular basis.

If the act you originally chose is unavailable for your new date, we do have a brilliant roster of acts and we're sure we'll be able to supply an alternative that works for you.

Can I book a back-up date with you in case my event this year can't go ahead?

We can note your interest in a date but we are unable to secure a date with a specific act unless the booking is made on our standard booking terms. Our goal is to find a way forward that works for both acts and clients and whilst our artists passionately want to help clients impacted by coronavirus, they simply cannot afford to block dates out in the diary that they may end up not being paid for. 

One thing we'd like to highlight again is that we have a brilliant roster of acts that we exclusively represent and if you decide to move to a date on which your original choice isn't available, we will have excellent alternatives.

What are your cancellation terms?

You are able to view our full booking terms here.

Cancellation is covered in clause 7.

What happens if I have to cancel my event due to the restrictions in place?

If your are unable to go ahead with your booking as planned due to Government restrictions, the Force Majeure clause applies and no party will be liable for any failure to fulfil its obligations. Please note that the booking deposit is forfeited in this scenario as costs have been incurred that cannot be recovered elsewhere, we will though be happy to transfer the deposit amount you have paid to a new date or booking of your choosing. We'd really very much appreciate you choosing a date that works for the act you originally booked - if you would like to check a date, please let us know and we'll do our best to get an immediate response for you.

Useful links:

UK government guidance. 

We've also seen Guides For Brides have published a coronavirus blog and this maybe worth reading and following for updates if you have an upcoming wedding: Guides For Brides Coronavirus Updates

The Association of British Wedding Businesses explanation of CMA Guidance on Weddings & Refunds.

We're here to help however and whenever we can so please do get in touch if you have any questions or would like to discuss your event. Email: events@tailored-entertainment.com / Phone: 0800 564 2240.

Take good care of yourselves and we very much look forward to delivering you a completely unforgettable entertainment experience when it comes to your big day!

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