Coronavirus FAQs - For Our Clients

Friday 19th June 2020

Many of you have been in contact regarding your 2020 events and we appreciate the current situation and uncertainty is likely to be causing some anxiety so we wanted to get some information out to help you with planning. We've answered some of the questions we've been asked below and are here to help if you'd like to chat further. Email: events@tailored-entertainment.com / Phone: 0800 564 2240.

Our event is going ahead as planned - is the act still happy to perform?

If the government restrictions that are currently in place are lifted ahead of your event then we don't envisage there being any of our acts that are unable to fulfil bookings. 

I am considering rescheduling my event - am I able to change the date we have booked with the act?

Absolutely - our goal in this situation is to find a solution that works for all parties.

It seems no-one knows how long the social distancing measures will need to be in place, at the moment we very much welcome anyone with an event taking place between now and the end of July contacting us to look at rearranging.

If your event is taking place in August/September we understand you may want to look at postponing, but there is no rush to do that if you'd like to give it some more time. We will be able to accommodate rescheduling nearer the date too.

If your event is October onwards, we'd prefer you to wait a little longer before looking to postpone. We're holding out hope that events will be able to take place this Autumn and at the current time we know the Musicians Union are advising their members that it's too early to cancel based on Force Majeure if the event is scheduled for August or beyond. We will of course always do our best to find a solution that works for all parties.

We'd really appreciate it if you could check the act's availability with us before confirming your new date with your venue.

The payment terms for rescheduled dates will be 50% of the balance on the current due date and the remaining 50% of the balance no later than 7 days before the new event date.

Can I hold a date with the act while I finalise the booking with the venue and other suppliers?

We can certainly note your keen interest in a new date while you finalise the booking with your venue. We are not able to hold the date indefinitely and it is vital you contact us as soon as you've settled on a new date so we can secure the date with the act. We'd welcome you double checking act availability with us whenever you need to.

IMPORTANT NOTE: The date is not secured until we've had verbal/written confirmation and have re-contracted the booking with you (the contract will need to be signed within 7 days of issue). If you would like to confirm a date please let us know at the very earliest opportunity. We are rescheduling hundreds of events and also have new bookings coming in for 2020/2021 so dates are filling fast and act availability is changing on a regular basis.

If the act you originally chose is unavailable for your new date, we do have a brilliant roster of acts and we're sure we'll be able to supply an alternative that works for you.

Can I book a back-up date with you in case my event this summer can't go ahead?

We can note your interest in a date but we are unable to secure a date with a specific act unless the booking is made on our standard booking terms. Our goal is to find a way forward that works for both acts and clients and whilst our artists passionately want to help clients impacted by coronavirus, they simply cannot afford to block dates out in the diary that they may end up not being paid for. 

One thing we'd like to highlight again is that we have a brilliant roster of acts that we exclusively represent and if you decide to move to a date on which your original choice isn't available, we will have excellent alternatives.

What are your cancellation terms?

You are able to view our full booking terms here.

Cancellation is covered in clause 7.

What happens if my event is at a time when the government and/or local authority have stopped social gatherings?

If your event falls in the 'lockdown' period the Force Majeure clause applies and no party will be liable for any failure to fulfil its obligations. Please note that the deposit is non-refundable, we will though be happy to transfer the deposit you have paid to a new date of your choosing. We'd really very much appreciate you choosing a date that works for the act you originally booked - if you would like to check a date, please let us know and we'll do our best to get an immediate response for you.

Useful links:

We're following the government's advice and announcements. 

We've also seen Guides For Brides have published a coronavirus blog and this maybe worth reading and following for updates if you have an upcoming wedding: Guides For Brides Coronavirus Updates

The Association of British Wedding Businesses explanation of CMA Guidance on Weddings & Refunds.

We're here to help however and whenever we can so please do get in touch if you have any questions or would like to discuss your event. Email: events@tailored-entertainment.com / Phone: 0800 564 2240.

Take good care of yourselves and we very much look forward to delivering you a completely unforgettable entertainment experience when it comes to your big day!

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