Coronavirus FAQs - Advice for our Clients
We understand how stressful it can be to plan a wedding or event during these unprecedented times, so we wanted to offer a little bit of guidance to help with your planning. Many of our clients have been in contact regarding the impact of coronavirus on your upcoming events, so we’ve done our best to answer a handful of your most frequently asked questions.
The good news is, things are looking brighter than they have done. The ongoing success of the vaccine rollout continues to be encouraging for the entire entertainment and hospitality industry, and just today Prime Minister Boris Johnson intimated that the next round of lockdown lifting would be ‘cautious but irreversible’. This gives everyone in our industry growing confidence that the current tranche of restrictions will be the last.
Regardless of what happens, we’re committed to remaining flexible and proactive for our clients as the situation changes. Our dedicated team is here to support and guide our clients through their planning process. If your query hasn’t been answered below, please get in touch:
Email: events@tailored-entertainment.com / Phone: 0800 564 2240.
Transferring Your Booking
If I book a band now but then have to change the date of my wedding will I be able to transfer the booking to a new date?
Absolutely, if Covid restrictions prevent your wedding or event from going ahead as planned and you'd prefer to move to a new date we will be very happy to accommodate.
Entertainment Availability During COVID-19
Our upcoming event is going ahead with the COVID restrictions in place - is the act still happy to perform?
If your event is able to take place at a COVID secure venue then we're sure our acts will be delighted to come and perform for you. Please get in touch and we can discuss further and make a plan with your act (it may be that your act can tailor the performance to suit your event - this could be to provide a more acoustic or live lounge style performance for example). As restrictions change, our acts will happily adjust and adapt to suit. As always, we’re here to make your big day unforgettable however we can.
Rescheduling Due To Coronavirus
I have a band booked and am considering rescheduling my event - am I able to change the date we have booked with the act?
Yes - our goal in this situation is to find a solution that works for all parties.
With restrictions on weddings and events still in place we do understand that many of you will prefer to move your date to a time when you will be able to dance and celebrate with a full guest list.
The good news is, the future is looking bright. According to the latest roadmap out of lockdown from the UK government, wedding parties of 30 will be permissible from 17th May 2021, and with all social restrictions set to be removed from June 21st, your wedding should be able to go ahead unencumbered. If your wedding takes place before that date in June, please do feel free to give us a call to discuss your options.
If you do decide that moving your date will work best for you, we'd really appreciate you checking the act's availability before confirming your new date.
Provisionally Booking Entertainment
Can I hold a date with the act while I finalise the booking with the venue and other suppliers?
We can certainly note your keen interest in a new date while you finalise the booking with your venue. We are not able to hold the date indefinitely and it is vital you contact us as soon as you've settled on a new date so we can secure the date with the act. We'd welcome you double-checking act availability with us whenever you need to.
IMPORTANT NOTE: The date is not secured until we've had verbal/written confirmation and have re-contracted the booking with you (the contract will need to be signed within 7 days of issue). If you would like to confirm a date please let us know at the very earliest opportunity. We are rescheduling a whole year of bookings and also have new bookings coming in for 2021/2022 so dates are filling fast and act availability is changing on a regular basis.
If the act you originally chose is unavailable for your new date, we do have a brilliant roster of professional wedding bands and we're sure we'll be able to supply an alternative that works for you.
A Backup Date
Can I book a back-up date with you in case my event this year can’t go ahead?
We can note your interest in a date but we are unable to secure a date with a specific act unless the booking is made on our standard booking terms. Our goal is to find a way forward that works for both acts and clients and whilst our artists passionately want to help clients impacted by coronavirus, they simply cannot afford to block dates out in the diary that they may end up not being paid for.
One thing we'd like to highlight again is that we have a brilliant roster of acts that we exclusively represent and if you decide to move to a date on which your original choice isn't available, we will have excellent alternatives.
Cancellation Terms
What are your cancellation terms when hiring a live band
You are able to view our full booking terms here.
Cancellation is covered in clause 7.
Cancelling Your Booking Due To COVID-19
What happens if I cancel my event due to the restrictions in place?
If you decide to cancel your booking due to the restrictions or impact of Covid-19, the Force Majeure clause applies and no party will be liable for any failure to fulfill its obligations. Please note that the booking deposit is forfeited in this scenario as costs have been incurred that cannot be recovered elsewhere, we will though be happy to transfer the deposit amount you have paid to a new date or booking of your choosing. We'd really very much appreciate you choosing a date that works for the act you originally booked - if you would like to check a date, please let us know and we'll do our best to get an immediate response for you.
Useful Coronavirus Links
Useful links:
- UK government guidance.
- We've also seen Guides For Brides have published a coronavirus blog and this maybe worth reading and following for updates if you have an upcoming wedding: Guides For Brides Coronavirus Updates
- The Association of British Wedding Businesses explanation of CMA Guidance on Weddings & Refunds.
We're here to help however and whenever we can so please do get in touch if you have any questions or would like to discuss your event. Email: events@tailored-entertainment.com / Phone: 0800 564 2240.
Take good care of yourselves and we very much look forward to delivering you a completely unforgettable entertainment experience when it comes to your big day!
